Refund Conditions
Download Issues
If you fail to download or use the software within the specified time after purchasing any software product provided by the Goooch website.
Technical Issues
If you encounter technical problems when downloading or using our software products, and our technical team cannot solve them.
Mismatch Issues
If the software product you purchased does not match our promotion or description, or you believe that the software function does not meet your needs.
Mistaken/Duplicate Purchase
If your purchase is due to abnormal reasons such as mistaken purchase or duplicate purchase.
Refund Process
Contact Customer Service
Inform us of your refund request and provide relevant details such as order number and purchase date.
Confirm Eligibility
Our team will verify your refund request within 3 working days and confirm if you meet the conditions.
Refund Issued
If eligible, the refund amount will be transferred to your original payment method within 5 working days.
Important Notes
Refund Amount
Refund amount will be equal to the original purchase price paid by the customer.
Refund Period
Products exceeding the refund period are not eligible for a refund.
Non-eligible Requests
Requests that do not meet the refund conditions may be refused.
Taxes & Fees
Any taxes or fees incurred during the refund process are borne by the customer.
Need Assistance?
If you have any questions or need help with your refund, our support team is available 24/7.
Contact Support