Refund Policy

At Goooch, we aim to provide a reliable and secure phone data eraser that allows users to erase phone data permanently with confidence. This Refund Policy explains the eligibility, conditions, and procedures for requesting refunds related to PhoneEraser purchases and subscriptions.

Our goal is to ensure transparency, fairness, and a smooth resolution for all users.

Subscription Plans & License Activation

PhoneEraser offers multiple subscription plans with secure payment options to erase phone data, including credit cards and PayPal. After successful payment, users receive a license key via email to activate the software.

Activation is required to erase phone data permanently and unlock full functionality, including deep data wiping and permanent data deletion for supported devices.

Each license key is bound to the user’s account or device based on the selected plan.

Refund Eligibility & Conditions

Refunds are available to erase phone data within a limited period after purchase. Eligibility depends on:

• Subscription type
• License activation status
• Software usage history

Users experiencing installation issues, activation failures, or payment errors may contact our support team to request a refund.

To qualify for a refund:

• The phone data eraser must not be misused, modified, or reverse-engineered
• The license must remain within device limits defined by the plan
• The software must not have been used to erase data on multiple devices beyond allowance

Common Refund Scenarios

Refunds may be approved in cases including:

• Failed or incomplete payments
• Duplicate or accidental double charges
• License key delivery delays

If payment is confirmed but the license key is not received, Goooch will verify the transaction and issue a full refund when applicable. All billing issues are reviewed promptly to minimize inconvenience.

Non-Refundable Situations

Refunds may not be granted if:

• PhoneEraser has been used to erase phone data permanently beyond trial or allowed usage
• The software has been altered or tampered with
• The license has been transferred or shared
• Fraud, abuse, or policy violations are detected

Refund Processing Time

Approved refunds are issued to the original payment method only. Processing typically takes 7–10 business days, depending on the payment provider and banking institution.

Users receive an email confirmation once the refund is completed.

How to Request a Refund

To request a refund for PhoneEraser, users must contact our support team and provide:

• Order ID
• Email address used for purchase or activation
• Proof of payment

Additional verification may be required to confirm purchase authenticity. All information is handled securely and confidentially.

Policy Agreement & Updates

By purchasing PhoneEraser to erase phone data permanently, users agree to the terms outlined in this Refund Policy. Goooch reserves the right to review and deny refund requests involving misuse, fraud, or policy violations.

This policy may be updated to reflect changes in software features, subscription models, or legal requirements. Continued use of PhoneEraser constitutes acceptance of the updated policy.